{"id":107,"date":"2026-06-08T00:11:57","date_gmt":"2026-06-08T00:11:57","guid":{"rendered":"https:\/\/reforma.alipanel.online\/faq\/"},"modified":"2026-06-08T00:11:57","modified_gmt":"2026-06-08T00:11:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/reforma.sa\/ar\/faq\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629"},"content":{"rendered":"<section class=\"reforma-faq-banner\" aria-labelledby=\"reforma-faq-banner-title\">\n\t<div class=\"reforma-faq-banner__inner\">\n\t\t<div class=\"reforma-faq-banner__floral\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"reforma-faq-banner__sparkle reforma-faq-banner__sparkle--tl-lg\" aria-hidden=\"true\">\n\t\t\t<svg width=\"38\" height=\"38\" viewbox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M14 0L15.8 11.2L28 14L15.8 16.8L14 28L12.2 16.8L0 14L12.2 11.2L14 0Z\" fill=\"white\" fill-opacity=\"0.7\"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"reforma-faq-banner__sparkle reforma-faq-banner__sparkle--tl\" aria-hidden=\"true\">\n\t\t\t<svg width=\"26\" height=\"26\" viewbox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M14 0L15.8 11.2L28 14L15.8 16.8L14 28L12.2 16.8L0 14L12.2 11.2L14 0Z\" fill=\"white\" fill-opacity=\"0.7\"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<div class=\"reforma-faq-banner__sparkle reforma-faq-banner__sparkle--br\" aria-hidden=\"true\">\n\t\t\t<svg width=\"16\" height=\"16\" viewbox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<path d=\"M14 0L15.8 11.2L28 14L15.8 16.8L14 28L12.2 16.8L0 14L12.2 11.2L14 0Z\" fill=\"white\" fill-opacity=\"0.7\"\/>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t\t<h1 id=\"reforma-faq-banner-title\" class=\"reforma-faq-banner__title\">\n\t\t\t\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629\t\t<\/h1>\n\t\t<p class=\"reforma-faq-banner__subtitle\">\n\t\t\t\u0643\u0644 \u0645\u0627 \u062a\u062d\u062a\u0627\u062c\u064a\u0646 \u0645\u0639\u0631\u0641\u062a\u0647 \u0639\u0646 \u0627\u0644\u062d\u062c\u0632 \u0648\u0627\u0644\u0639\u0644\u0627\u062c\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062f\u0641\u0639 \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0641\u064a \u0631\u064a\u0641\u0648\u0631\u0645\u0627. \u0644\u0645 \u062a\u062c\u062f\u064a \u0625\u062c\u0627\u0628\u062a\u0643\u061f \u0641\u0631\u064a\u0642\u0646\u0627 \u0639\u0644\u0649 \u0628\u064f\u0639\u062f \u0631\u0633\u0627\u0644\u0629 \u0648\u0627\u062d\u062f\u0629.\t\t<\/p>\n\t\t<a class=\"reforma-faq-banner__cta\" href=\"\/ar\/contact\/\">\n\t\t\t\u062a\u0648\u0627\u0635\u0644\u064a \u0645\u0639\u0646\u0627\t\t\t<span aria-hidden=\"true\">&rarr;<\/span>\n\t\t<\/a>\n\t<\/div>\n<\/section>\n<style>\n.reforma-faq-banner {\n\tpadding: 48px 24px;\n}\n.reforma-faq-banner__inner {\n\tposition: relative;\n\tbackground: #f2662d;\n\tborder-radius: 32px;\n\tmax-width: 1303px;\n\twidth: 100%;\n\tbox-sizing: border-box;\n\tmargin: 0 auto;\n\tpadding: 72px 80px;\n\tmin-height: 320px;\n\tdisplay: flex;\n\tflex-direction: column;\n\talign-items: center;\n\tjustify-content: center;\n\toverflow: hidden;\n\ttext-align: center;\n}\n.reforma-faq-banner__floral {\n\tposition: absolute;\n\tinset: 0;\n\tbackground-image: url(\/wp-content\/themes\/reforma-theme\/assets\/figma-images\/contact-banner-floral.svg);\n\tbackground-size: cover;\n\tbackground-position: center;\n\tbackground-repeat: no-repeat;\n\topacity: 0.04;\n\tpointer-events: none;\n}\n.reforma-faq-banner__sparkle {\n\tposition: absolute;\n\tpointer-events: none;\n}\n.reforma-faq-banner__sparkle--tl-lg { top: 40px; left: 62px; }\n.reforma-faq-banner__sparkle--tl { top: 30px; left: 86px; }\n.reforma-faq-banner__sparkle--br { bottom: 28px; right: 100px; }\n.reforma-faq-banner__title {\n\tposition: relative;\n\tfont-family: var(--wp--preset--font-family--display);\n\tfont-size: clamp(36px, 4.5vw, 58px);\n\tfont-weight: 700;\n\tline-height: 1.2;\n\tletter-spacing: 0;\n\tcolor: #ffffff;\n\tmargin: 0;\n}\n.reforma-faq-banner__subtitle {\n\tposition: relative;\n\tfont-family: var(--wp--preset--font-family--body);\n\tfont-size: 16px;\n\tline-height: 1.5;\n\tcolor: #fae7f5;\n\tmax-width: 760px;\n\tmargin: 20px auto 0;\n}\n.reforma-faq-banner__cta {\n\tposition: relative;\n\tdisplay: inline-flex;\n\talign-items: center;\n\tgap: 10px;\n\tmargin-top: 32px;\n\tbackground: #ffffff;\n\tcolor: #f2662d;\n\tfont-family: var(--wp--preset--font-family--body);\n\tfont-weight: 600;\n\tfont-size: 16px;\n\tletter-spacing: 0.01em;\n\ttext-decoration: none;\n\tpadding: 14px 32px;\n\tborder-radius: 0 20px 0 0;\n\ttransition: transform .15s ease, box-shadow .15s ease;\n}\n.reforma-faq-banner__cta:hover {\n\ttransform: translateY(-1px);\n\tbox-shadow: 0 8px 20px rgba(0,0,0,0.18);\n}\n@media (max-width: 640px) {\n\t.reforma-faq-banner__inner {\n\t\tpadding: 48px 24px;\n\t\tborder-radius: 24px;\n\t\tmin-height: 0;\n\t}\n\t.reforma-faq-banner__title { font-size: clamp(28px, 8vw, 40px); }\n\t.reforma-faq-banner__sparkle--tl-lg { left: 16px; top: 28px; }\n\t.reforma-faq-banner__sparkle--tl { left: 40px; top: 18px; }\n\t.reforma-faq-banner__sparkle--br { right: 20px; }\n}\n<\/style>\n\n\n\n\n<section id=\"reforma-faq\" class=\"wp-block-group alignfull reforma-faq has-page-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-477e5cb9 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n\n\t\n\t<h2 class=\"wp-block-heading has-text-align-center has-ink-color has-text-color has-2xl-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--70);font-weight:600;line-height:1.15\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629<\/h2>\n\t\n\n\t\n\t<div class=\"reforma-faq-list\">\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">What treatments and products does Reforma offer?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>Reforma provides a curated range of aesthetic, skin and injectable treatments, supported by a selection of premium, clinically registered skincare and aesthetic products. Every treatment is supervised by a licensed aesthetic physician, and every product we distribute holds a valid clinical registration.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">Do I need a consultation before booking a treatment?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>Yes. A consultation lets our clinicians understand your goals, review your medical and skin history, and recommend the safest, most effective plan. A licensed aesthetic physician reviews your intake within 24 hours and will confirm, adjust, or, where appropriate, decline a booking with a clear written explanation.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">How do I book, modify, or cancel an appointment?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>You can request an appointment online through our booking page or by contacting our team. You may modify or cancel any consultation booking free of charge up to 24 hours before your confirmed slot. For changes inside 24 hours, please reach us at <a href=\"mailto:support@reforma.sa\">support@reforma.sa<\/a>.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">Are your products authentic and registered?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>Absolutely. Reforma sources directly from authorised channels, and every product carries valid registration with the relevant Saudi authorities where required. Certificates of authenticity and registration details are available on request.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">What are your delivery times and coverage areas?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>We currently deliver across the Kingdom of Saudi Arabia. Orders within Riyadh are typically delivered within 1\u20132 business days, and other regions of the Kingdom within 3\u20135 business days. International shipping is not yet available; GCC expansion is planned for later in 2026.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">What payment methods do you accept?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>All prices are shown in Saudi Riyals (SAR) and are inclusive of VAT. Payments are processed securely through SAMA-licensed payment providers. We do not store your full card details on our servers.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">Is my personal and health information kept private?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>Yes. Reforma handles your personal and health data in line with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia. Consultation notes and any medical history you share are treated as sensitive data and are accessed only by authorised staff and treating clinicians. See our <a href=\"\/ar\/privacy-policy\/\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/a> for full details.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">What is your returns and refund policy?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>Returns are handled in line with Saudi consumer-protection regulations. For health and hygiene reasons, opened, used, or prescription-only items cannot be returned unless they arrive defective or damaged. Full details are set out in our <a href=\"\/ar\/terms\/\">Terms &amp; Conditions<\/a>.<\/p><\/div>\n\t\t<\/details>\n\n\t\t<details class=\"reforma-faq-item\" name=\"reforma-faq\">\n\t\t\t<summary class=\"reforma-faq-item__q\">How do I get in touch with Reforma?<\/summary>\n\t\t\t<div class=\"reforma-faq-item__a\"><p>We\u2019re always happy to help. Email us at <a href=\"mailto:support@reforma.sa\">support@reforma.sa<\/a> or use our <a href=\"\/ar\/contact\/\">Contact page<\/a> to send a message, and a member of our team will get back to you.<\/p><\/div>\n\t\t<\/details>\n\n\t<\/div>\n\t\n\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Questions &amp; Answers What treatments and products does Reforma offer? Reforma provides a curated range of aesthetic, skin and injectable treatments, supported by a selection of premium, clinically registered skincare and aesthetic products. Every treatment is supervised by a licensed aesthetic physician, and every product we distribute holds a valid clinical registration. Do I need [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-faq","meta":{"_acf_changed":false,"_acf":"","footnotes":""},"class_list":["post-107","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/reforma.sa\/ar\/wp-json\/wp\/v2\/pages\/107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reforma.sa\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/reforma.sa\/ar\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/reforma.sa\/ar\/wp-json\/wp\/v2\/comments?post=107"}],"version-history":[{"count":0,"href":"https:\/\/reforma.sa\/ar\/wp-json\/wp\/v2\/pages\/107\/revisions"}],"wp:attachment":[{"href":"https:\/\/reforma.sa\/ar\/wp-json\/wp\/v2\/media?parent=107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}